TS Implementation Engineer (L3) – IT-Online


Knowledge and experience required:
– Extensive work experience in an implementation engineering role (+8 years)
– Specialized networking knowledge and experience essential
– Experience engaging with customers and leading technical discussions and workshops
– Excellent experience in administration and documentation

Academic qualifications and certifications and implementation experience:
– Degree in Computer Science/Information Technology or equivalent with specialized training.
– CCNP or CCIE Certification
– Cisco DNAC deployment experience
– SD-WAN deployment experience (Cisco, Meraki, Fortinet)
– Meraki deployment experience
– Experience deploying AirOS and WLC 9800
– Experience deploying F5
– LAN switching, wireless, WAN protocols. IP routing protocols (OSPF, EIGRP, BGP) and ACI

  • Tacacs, ISE, radius
  • Quality of service
  • IP SLAs
  • SNMP
  • AAA
  • VTP
  • Access lists
  • Stacking
  • Aruba switches and WLCs
  • AWS
  • Azure

Knowledge, Skills and Attributes:

  • Thorough understanding and appreciation of technical design and business principles
  • Strong project skills that are demonstrated in the execution of installations and other assignments
  • Demonstrate customer engagement skills
  • Demonstrate specialized knowledge and expertise in the relevant field
    TS Implementation Engineer (L3)
    No 6 The Boulevard, Westway O

Key roles and responsibilities:

  • Interact with customers on highly complex solution requirements.
  • Escalate unresolved issues and issues to relevant third parties or specialists.
  • Assume responsibility for coordinating the activities of engineers, in accordance with performance objectives, leading by example and monitoring the quality of the work of engineers and technicians when required.
  • Write reports and complete and maintain project documentation.
  • Recommends improvements to facility standard operating procedures
  • Act as a coach and mentor to junior engineers.
  • Included in a very complex design work, with expected design input.
  • Should work independently and appropriate relevant technologies according to field or specialization.
  • Monitors the quality of work produced by junior engineers and makes recommendations for continuous improvement.

The main responsibility of the L3 – TS Implementation Engineer is the installation, configuration and fault management in very complex environments within a technology domain. This includes remotely assisting customers under Service Level Agreements (SLAs) to install and configure software and hardware, resolve incidents, perform root cause analysis, and adhere to all related processes such as change management.
Responsible for the configuration and installation of technical systems, applications or process designs for technology and business process solutions purchased or outsourced by the client. Works directly with customer to manage initial access, map and transfer data, create process documentation, and train or coordinate customer user training. Tests and troubleshoots the functionality of installed systems; identifies and documents technical issues to escalate to product and system integration teams for resolution. Provides feedback based on customer experiences to product and professional services teams for product and process improvement. Can work directly with customers onsite or provide remote installation support

Desired skills:

  • Implementation
  • engineering
  • CCNP
  • CCIE
  • Cisco DNAC
  • SD-WAN
  • Cisco
  • Meraki
  • Fortinet
  • AirOS
  • 9800 WLCs
  • F5
  • LAN switching
  • Wireless
  • WAN Protocols
  • IP routing protocols
  • OSPF
  • BGP
  • AIT
  • Tacacs
  • ISE
  • Ray
  • Quality of service
  • IP SLAs
  • SNMP
  • AAA
  • VTP
  • Access lists
  • Stacking
  • Aruba Switches
  • WLC
  • AWS
  • Azure

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