Technical support specialist – savoureuxtrade

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BUSINESS

tastyworks is a retail brokerage firm providing world-class, professional-grade technology to retail traders at industry-leading prices. We focus on derivatives trading and offer stocks, stock options, futures and options. Built from the ground up by a team with decades of experience in the financial industry, we are a modern brokerage house for today’s financial climate.

SUMMARY

We are looking for an experienced IT / Technical Support Professional to join our team. This person would assist customers by phone, email and chat on a wide range of technical issues encompassing everything from basic website and platform navigation to software installation.

RESPONSIBILITIES

  • Troubleshoot hardware and software issues
  • Help users resolve installation, navigation, and configuration issues
  • Create tickets as needed for any bugs found, feature suggestions, feature requests, or custom settings
  • Provide feedback and recommendations to the development team for improvements regarding current software functionality and functionality
  • Manage office equipment inventory

PRECONDITIONS

  • Experience with technology, cloud, web and downloadable applications
  • Familiarity with Mac, Windows, Android and iOS operating systems, interfaces and basic system settings (Linux is a bonus)
  • Ability to effectively navigate the interface functionality of a program while helping customers do the same on their machines using only spoken instructions
  • Understanding of the location and management of program files
  • Basic knowledge of office equipment, monitors and common cables (HDMI, display, Lightning cables, USB-C, etc.)
  • Good speech and the ability to communicate effectively with clients
  • Ability to listen, understand, assess and help resolve all customer issues, asking questions as needed and giving detailed instructions in response

ADVANTAGES

  • Relaxed and modern office
  • Daily lunch
  • Full kitchen with snacks and drinks
  • Suitable for dogs
  • Gym in the building
  • Park-like roof with games and herb garden
  • Dental, visual and medical coverage
  • 401 (k) matching

* tastyworks is a wholly owned subsidiary of savoureuxtrade and part of a larger family of companies that work to meet all the needs of an individual investor. We aim to fill the financial vertical with: tasty commerce, educational content; savoureuxworks, a derivatives trading platform and tools; The Small Exchange, retail futures products; Quiet Foundation, a free investment advisory service; paste, an easy-to-use, content-packed stock trading app; and luckybox, a monthly print and digital financial magazine.

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