Technical Support Specialist – GeekWork

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$62,115.00 – $78,563.00 Annually

Apply online at: https://GreshamOregon.gov/jobs

The Town of Gresham has an opening for a collaborative team player as a Technical Support Specialist with our Technology Services team. We are looking for an experienced, self-starter who is passionate about supporting internal technology users with the goal of aligning business goals with the City’s strategic technology goals.

This position currently works remotely, however, this may change in the near future to include both onsite work at City facilities and remotely to support City staff.

This job posting will remain posted until the position is filled. The first review of applications will take place the week of January 24, 2022. Interested applicants are encouraged to apply early

Things you will have to do:

Work collaboratively to identify technology solutions: This role will be part of a fast-paced environment that works collaboratively with internal customers and IT professionals. The ability to assess and prioritize issues and collaborate with other team members to find solutions will contribute to success in this position.
Learn, Ask, Document and Coach: We’re looking for someone who is dedicated to continuous learning, who wants to find lasting solutions, document what they learn in our knowledge base, and then use that information to coach others. . A successful technical support specialist will proactively seek information on applications used by staff and the City and contribute ideas to the team.
Support computer projects: One of the main projects will be to replace computers for various users throughout the city.
Provide end-user customer service support: Day-to-day work will consist of responding to inquiries via phone, email, and a support ticket system to resolve hardware and software issues presented by users of the system.
The Technical Support Specialist reports directly to the IT Services Manager and the IT Director.

Qualities we are looking for:

Adaptability – Someone who can adapt quickly to change, is open to individual approaches, leaves room for the unexpected and sees them as learning opportunities.
Problem Solver – Analyzes situations and applies critical thinking to solve problems and decide on courses of action. Implements solutions developed to overcome problems and constraints.
Curious and Continuous Learner – Someone who actively seeks out and applies new information, skills and training; keeps abreast of industry trends and best practices; seeks help in difficult situations, listens to feedback and implements suggestions.
Customer Focused – Someone who is committed to customer satisfaction and has the ability to consistently build long-term relationships with their customers.
Process Oriented – Someone who will adhere to the city’s current workflow processes designed for the highest degree of efficiency.

The ideal candidate will be organized and able to collaborate as part of a team to achieve departmental goals and objectives. This position requires professional experience in providing technology support including support for laptops, desktops and mobile devices. This position also requires experience with modern diagnostic tools and techniques to troubleshoot and correct hardware and software issues. A sense of humor and a passion for learning are essential to success.

Minimum qualifications:

Three (3) to six (6) years of related experience (customer service, desktop support, demonstrated remote help desk, Microsoft 365 experience (including Teams), computer maintenance/installation AND troubleshooting)

An associate’s degree can replace up to two (2) years of related experience.

Tagged as: helpdesk

As Oregon’s fourth largest city, Gresham is a welcoming community of hard-working people where tradition and heritage meet innovation and opportunity. Gresham is a vibrant and rapidly growing town where families and businesses have a mutual desire and will to thrive. City of Gresham employees care deeply about the community they serve and go “above and beyond” to deliver services in a collaborative, inventive, hands-on and agile way. Our work is challenging, fast-paced and rewarding.

We believe that in order to provide the highest level of service to all members of the Gresham community, it is essential that we employ a diverse workforce, foster an inclusive work environment and ensure that our policies and practices systems lead to equitable outcomes. The City seeks candidates who will uphold these values ​​by continually integrating equity into their daily work and actively contributing to a workplace culture that respects unique viewpoints, life experiences and cultural perspectives.
Come build the future with us.

Apply online at: https://GreshamOregon.gov/jobs

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