Technical Support Analyst – Packaging Specialist job with London Borough of Richmond upon Thames and London Borough of Wandsworth

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The role

Are you a technical analyst who wants to join a friendly IT support service?

If you answered Yesthen we would love to hear from you.

This is an exciting opportunity to work in a key position within a professional IT department. You will be responsible for the packaging workflow and work with other members of the department and with staff from the rest of the organization in this role. You will coordinate other resources as needed.

The organization offers substantial benefits, such as membership in the local government pension plan, agile work and training opportunities.

This role is employed under the shared staffing arrangement between Richmond and Wandsworth Councils. The overall objective of the Shared Staffing Agreement is to provide the highest quality of service at the lowest possible cost.

Staff must provide high quality and responsive services wherever they are based, as well as have the ability to adapt to sometimes different processes and expectations in each borough.

The shared staffing arrangement aims to be at the forefront of innovation in local government and the organization invests in the development of its staff and ensures the opportunities for progression that only a large organization can provide.

Depending on the terms of employment, you must work in either Wandsworth or Richmond as required (please note that the Richmond campus is in Twickenham). However, it is also expected that working from home will be available for part of your working time.

You must care about customer service and be able to work with minimal supervision. You will play a critical role in ensuring that we deliver deployable software, without undue delay, to the entire user base of approximately 4,000 employees. You will accept new software for procurement projects and maintain existing software in the field ensuring that updated versions are packaged to replace older versions.

We expect you to be motivated, enthusiastic and have a positive attitude. You will be prepared to go the extra mile, if necessary, to ensure both excellent service as usual and to help resolve issues when they arise.

You should have previous experience working in a successful IT department and have a technical background. Our practices conform to the ITIL framework and we expect you to already have ITIL knowledge. You will be familiar with Microsoft technologies and will likely have worked in a Microsoft infrastructure-based environment, being familiar with tools such as Active Directory, AppV, SCCM, etc. You will also use Flexera AdminStudio packaging software.

For an informal discussion, please contact Floriana Molone, Head of ICT to [email protected]

At Richmond and Wandsworth Councils, we care more about how you work and what you accomplish, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery should always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile work strategy actively supports and encourages a dynamic work environment and daily work experience. Agile working helps put the needs of our people at the center of everything we do, so if specific flexible working arrangements help you with this, please let us know.

Your well-being and the flexibility with which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

We recognize the importance of a good work-life balance, which is why we do everything we can to accommodate flexible working, including working from home, compressed or part-time hours, term only, job sharing and other arrangements. Please simply let us know in your application or at any stage of the process (and beyond) if these are options you wish to explore. We also offer a generous 39 days paid vacation pay (pro-rated) including statutory holidays and a wide range of learning and development opportunities.

In addition, we offer a full range of staff benefits such as local government pension plan membership, childcare vouchers, new technology program, interest-free loans on annual travel cards , discounts with many leisure activities, restaurants, shops and other establishments.

Indicative recruitment schedule:

Closing date: Sunday 20and February 2022

Preselection date: W/C Monday 21st February 2022

Date of interview: to be confirmed

Useful information:

The closing date is given for information only. We reserve the right to close this position once a sufficient number of applications have been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that announced dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and well-being are our top priority. Should you feel unwell due to Covid-19 during the recruitment process, we would greatly appreciate receiving an update from you as soon as possible.

Richmond and Wandsworth Councils are committed to making our recruiting practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values ​​differences, recognizing that employees from diverse backgrounds make important and positive contributions to the Councils and can improve the way we deliver our services.

The application process for this campaign will be anonymized.

We are proud to be a Disability Confident Employer.

Important information:

Richmond and Wandsworth Councils are committed to protecting and promoting the well-being of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Richmond and Wandsworth Councils

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