As a Senior Support Engineer, you will play a critical role in delivering and supporting industry-leading solutions to help our customers create and deliver world-class content for feature films, television, games, video streaming and much more. Above all, you will collaborate with the most respected sellers worldwide whilst being supported by a highly qualified and talented team of technical, sales and administrative support staff, all with one goal in mind – to provide the exemplary level of technical assistance and technical services our leading national line of media and entertainment customers expect from Digistor.
Your role will include:
- take ownership of assigned customer support issues to ensure resolution and high levels of customer satisfaction
- assume the role of lead engineer for assigned projects from pre-sales/delivery through installation, ATP and delivery
- develop and maintain technical documentation for customer installations, including pre-sales documentation, solution design and connectivity, asset management, construction documentation, IT and related communication correspondence
The successful candidate will:
- be both energetic and driven, with a strong desire to contribute their best to a team that takes pride in supporting each other and working collaboratively to achieve the best results
- be naturally curious, with a desire to continuously develop new knowledge and skills independently and within a structured training program
- understand the value of personal interaction in building strong and mutually rewarding long-term business relationships
- have the ability to research and solve complex problems
- have a working knowledge/understanding of:
– Server maintenance: Windows Server, Linux Server
– Client operating systems: Windows, macOS, some Linux
– Directory Service: Active Directory Domain Services, including Azure AD
– Cloud experience: AWS, Microsoft Azure, Microsoft 365, SharePoint
– Virtualization: VMware vSphere, Microsoft Hyper-V
– Networking: LAN, WAN, wireless infrastructure, network security
– Data backup solutions: Veeam, LTO infrastructure
– Network and security experience
– Scripting: Bash, Python, PowerShell
In addition to working with an incredible team of highly skilled professionals, this role will also offer the following:
- an intensive formal induction program to help you gain an in-depth understanding of Digistor, its people, market and processes
- numerous formal (and informal) training provided by Digistor and our suppliers
- great scope for career progression
- the opportunity to work for a company that values its team members above all else and keeps its core values and purpose front and center in everything it does
If you want to fast-track your career with an employer working with the latest and greatest technology in an exciting and growing market, this role could be for you.
Apply now by emailing [email protected]
