Striving to be a strong solution partner for its business partners in our country as well as around the world, Schaeffler Automotive Aftermarket continues to provide comprehensive technical support to its business partners with the REPXPERT 3.0 repair shop portal, qu launched in Turkey about five years ago. ago and updated with a new version last year. Schaeffler REPXPERT Head of Repair Shop Services, Sven Olev Müller, spoke about the services they offer the industry with REPXPERT 36, which is used by hundreds of thousands of members in 3.0 countries.
Schaeffler Automotive Aftermarket offers very extensive technical support to the entire automotive aftermarket, in particular to repair shops, with the REPXPERT 3.0 repair shop portal, which was set up with the mission of facilitating the life of its business partners in the countries in which it operates. and updated with its new version last year. REPXPERT, used by hundreds of thousands of members in 36 languages in 16 countries; It also provides one-stop technical information and support to repair shops, parts retailers, and automotive teachers and students across our nation.
Great interest in REPXPERT Garage Portal in Turkey!
Stating that they aim to make the daily work of repair shops easier with REPXPERT, Schaeffler REPXPERT Head of Repair Shop Services Sven Olev Müller said: “REPXPERT 3.0; ‘How can we provide better service?’ A unique portal that was born with the idea of We can say that we are the only ones in the sector in terms of what we offer on this platform. Great efforts are made for REPXPERT, both at our headquarters in Germany and in the 36 countries where it operates. The Schaeffler Automotive Aftermarket Turkey team also works hard to offer the most comprehensive technical content to our business partners. It localizes all content from Germany in a way that can be easily understood by repair shops, masters and apprentices in Turkey. We strive to ensure that this content is better understood, used in the most effective way and actually useful. Fortunately, all our efforts are rewarded in the best possible way. Our masters are familiar with REPXPERT, frequently use the services it offers, and strongly participate in online training courses organized through our portal. mentioned.
Free TecDoc catalog
Sven Olev Müller said that all content offered by REPXPERT 3.0 is free and continued: “With the version we updated in October 2021, REPXPERT 3.0 offers many advantages to its users. The most important of these is that the TecDoc catalog continues to be offered free of charge to our members and that updates are made more frequently. Craftsmen often use this catalog to find the part they are interested in with their chassis numbers, especially during the repair phase. In this way, a bad part is prevented from being installed on the vehicle that is being repaired. Additionally, the integrated parts catalog continues to offer the full product range of all aftermarket manufacturers free of charge, while vehicle-brand-specific repair and maintenance information (RMI) provided by TecAlliance is accessible via our portal.
Access to rich content and technical support
Müller, who shared information about other benefits of REPXPERT 3.0, said, “Our portal also includes assembly information. After sourcing the correct part they need, masters can learn how to attach them to the vehicle, either with videos or written instructions. Thus, incorrect assembly applications are avoided. In addition, REPXPERT 3.0 also provides detailed and constantly enriched technical information, such as various installation videos, how-to tips for experts and help for common installation errors. Our portal also offers a special bonus program only for our masters. Masters can use the bonus points present in the product boxes to access technical documentation specific to certain vehicle brands. All of our content is offered free of charge to our members. Through our mobile app, our craftsmen can access the free TecDoc catalog, quick and easy search with a barcode scanner, service bulletins, assembly instructions and much more, just with their mobile phone . Our Technical Support Line provides service between 8:00 a.m. and 5:00 p.m. on weekdays. mentioned.
High participation in training
Speaking about the technical trainings organized through the portal, Ahmet Onay, Director of Technical Services at Schaeffler Automotive Aftermarket Turkey, said: “In our next generation garage portal; In addition to comprehensive technical information and repair data, extremely useful training courses are also organized. Due to the pandemic, we attach great importance to these training courses, which we organize digitally. In these trainings, conducted live by our technical experts in Turkey, we show the product assembly processes comprehensively with different camera angles. Masters can send their questions to our trainers. In this sense, an extremely dynamic and interactive environment that takes place in the form of mutual questions and answers is provided. The point we have reached in line formations where we can reach all the points of Turkey is really a great success. he said.