Repair technical support agent job with the Royal Borough of Kensington & Chelsea Council


About Us:

Keep our social housing (and community ties) in good repair

In Kensington and Chelsea, we put local people and local businesses at the heart of decision-making, working in partnership with them to provide quality services that are responsive, efficient and efficient.

We are committed to learning the lessons of the Grenfell tragedy and, having brought our social housing stock back under local authority control, we have now embarked on a £ 257million investment program.

As part of this program, we are improving the way we deal with maintenance issues, which means redoubling our commitment to customer service.

The role:

The role is to ensure that the Council provides a high quality repair service that is good value for money. This is a critical support and oversight role in ensuring that there are robust internal systems and processes maintained in the delivery of voids, repairs, surveying and major projects.

The objectives of the service are to:

• Maintain a positive and supportive relationship with tenants from the start.
• Comply with all legislative requirements, maximizing assurance of safety and security.
• Ensure that all residents live in a safe and habitable environment at all times.
• Properly manage all aspects of repair and maintenance obligations.
• Liaise with other landlords to ensure that any housing difficulties encountered are resolved as quickly and successfully as possible.
• Work with empathy, rhythm, keeping residents informed every step of the way.

Please refer to job description for more information.

About you:

• You will need to have prior experience supporting a multidisciplinary team with a flexible approach and the ambition to provide first class service.
• Have an in-depth knowledge of the ICT systems involved in the planning of work for a repair service
• Experience in managing entrepreneurs
• Confidence in responding to cases for both internal and external recipients.
• Strong teamwork is essential to ensure the smooth flow of services

Additional information

We are committed to promoting equality and respect for diversity and welcome applications from all sections of the community.

We are a confident employer when it comes to disability – we are committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of types of learning, including face-to-face and virtual learning, as we want to ensure that our staff understand our values ​​and behaviors, develop their skills and develop their careers.

This position is covered by the duty of fluency, as outlined in the Code of Practice on English Language Requirements for Public Sector Workers.

We do not accept speculative CVs from any source.

Please note that we will mainly contact candidates by email throughout the recruitment process, please monitor your junk / spam folder as emails generated by our system can be attributed to these folders by your email settings.

If you are having difficulty with the recruitment application process, please contact the Recruitment team by email: [email protected]


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