Product Technical Support Specialist – Imtra

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Imtra Corporation is a leading importer and manufacturer of high quality equipment for the recreational and commercial marine, energy and transportation markets. We are actively looking to expand our support team that caters to our growing business in these areas.

We have an immediate opening for a product technical support specialist located at our headquarters in New Bedford, MA. This position involves:

• Work in collaboration with our technical support manager and our product managers to follow up on customer service and technical support projects

• Communicate closely with trade accounts, boat manufacturer engineers, end users and IMTRA sales team

• Dedication to excellent customer service

• Develop lasting and effective relationships with key decision makers

• Be organized and able to manage multiple projects from start to finish

• Provide a high level of product support to all constituents

• Demonstrate the ability to work with all departments of the company as well as with key customers and our international suppliers.

Main responsibilities

• Skillfully handle calls and other communications regarding our products with responsiveness, tact and diplomacy

• Work closely with boat builders, end users, service agents and Imtra sales teams

• Perform warranty evaluation and service

Provide technical support

• Evaluate and troubleshoot products returned for warranty consideration

• Develop and maintain the highest level of customer satisfaction

Job requirements

• Service and technical support for DC, AC and hydraulic equipment

• Proven advanced troubleshooting skills and ability to use effective problem solving techniques

Technical training and aptitude for electromechanical products

• Excellent communication skills (active listening, writing, speaking and telephone)
• Ability to manage conflict and solve problems successfully
• Attention to detail and follow-up, and adept with technology
• Participate as a member of a team increasing the result of collective success, not just individual

• Previous experience demonstrating a strong work ethic and ability to multi-task

• 4-year college diploma or technical diploma related to the navy, preferred

• A long experience of boating and boats

Our company is a major operator in various markets, with an excellent reputation for quality products, exceptional sales support and unparalleled customer service. We have a strong corporate culture where “fit” is essential in all hires. We are looking for self-starters with a strong work ethic, a positive attitude, and an understanding of how to have fun while working hard. Integrity, honesty and an inherent sense of responsibility are expected qualities. The successful candidate will be assertive and energetic, must possess a sense of urgency and demonstrate a high level of professionalism when performing assigned duties.

Compensation and Benefits

• Competitive annual salary

• Prime

• Health care and dental care with generous company contribution

• 401,000 retirement plan with company correspondence

• Life and long-term disability

• Vacation Policy

About IMTRA

IMTRA, a 100% employee-owned company based in New Bedford, Massachusetts, is an importer and manufacturer of high quality marine products, advanced LED solutions and integrated marine systems, as well as a key supplier for OEMs and the aftermarket. With over 70 years of experience in commercial, industrial and marine markets, IMTRA has sales and support teams in 12 regions across North America. The company’s extensive product knowledge is made available to its customers through a renowned comprehensive service, professional customer service group and online learning center. Product categories include lighting, thrusters, stabilizers, anchoring systems, wipers, seats, controls, doors, hatches and other specialty products. In addition to their own proprietary products, IMTRA represents well-known international brands which include Sleipner (Side-Power), NorSap, Vimar, Lumishore, BCM Lighting, Lofrans, Muir, Exalto, Zipwake, Roca, Lilaas, DHR, Libra, Victron , KPM-Marine and many more. www.IMTRA.com/about-IMTRA.htm.

Please send your resume to (no phone calls or appointments) [email protected]

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