IT Support Engineer (Tier 3) at Parvana Recruitment – Western Cape Cape Town


Customer Details:

One of SA’s top employers is looking for a technical support resource. You will have the opportunity to work with an international team, get involved in big data, machine learning and work with online condition monitoring. This is a permanent position offering one of the most generous benefits in terms of retirement, medical care, bonuses and paid training.

Role Responsibilities:

  • Installation, configuration, monitoring and maintenance of backups and the DR environment.
  • Monitor, investigate and remediate all security threats from multiple sources.
  • Support for all assigned project work.
  • Execute all project work according to objectives.
  • Resolve all service requests in accordance with the SLA.
  • Installation, configuration, monitoring and maintenance of IT infrastructure.
  • Review and recommend infrastructure specifications.
  • Participation in meetings and updating of documentation.
  • Support Tier 1 and Tier 2 engineers.

Preferred qualifications:

  • MCSE: Core Infrastructure / Cloud / Productivity, Azure, O365 or similar qualifications.
  • Certifications in cybersecurity, Linux, enterprise backup solutions, vulnerability management solutions, AV/EDR also an advantage

Relevant Skills/Experience:

  • 6-10 years of experience in a Tier 2/3 Server Support Engineer environment, preferably in a medium to large enterprise.
  • Experience implementing and securing the following:
    • Azure solutions.
    • O365 applications (Office, Exchange, Teams, OneDrive, Sharepoint Online, PowerBI).
  • Implementation, monitoring and support of the following elements:
    • Cybersecurity solutions (Firewalls / SIEM / MDR / CIS).
    • Vulnerability Management Solutions
    • Hardware (servers, SANs, tape libraries, etc.)
    • Operating Systems (Windows Server and Desktop, Linux Servers, Android, iOS)
    • Networks (AD, HYPER-V, DHCP, DNS, WSUS, ADFS)
    • Backups and disaster recovery
    • Voice and contact center solutions
  • Ability to prioritize and work under pressure

PS Even if you feel you don’t have all the skills listed or if this specification is not what you are looking for, please feel free to send your CV as we likely have other opportunities that may be of interest to you. For a more comprehensive and updated list of the opportunities we offer, visit our website – [URL Removed]

Desired skills:

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