HDI’s SupportWorld Live 2021 brings tech support and service management industry together in Orlando November

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SAN FRANCISCO – (COMMERCIAL THREAD) – HDI, the leading organization dedicated to improving technical service and support across the enterprise, will bring the support and service management industry together at SupportWorld Live, which will be held November 6-11, 2021 at the Omni Resort at Championsgate in Orlando. Register to attend SupportWorld Live here.

Joy Sobhani, HDI Group Director of Events, said: “SupportWorld Live brings together the industry’s most influential technical support and service management professionals looking to share and leverage information, tools and technologies. to advance their strategies and operations. The industry has had to adapt to new global realities almost overnight. Many lessons have been learned. And now is the perfect time to come together to celebrate IT service and support excellence.

SupportWorld Live Highlights

  • The Conference program offers over 75 sessions, roundtables, and resources covering the latest industry topics and the insights you’re looking for in critical areas including customer experience, knowledge management, metrics reporting, employee engagement , staffing on a budget and more.

  • The speakers educate participants about organizational excellence, unwavering leadership and a healthy and productive culture. They understand:

    • Alex Banayan, bestselling author and renowned speaker, will present “There is always a way: How to cultivate resilient, focused and energetic teams during times of uncertainty”

    • Carla Harris, Vice President, General Manager and Senior Client Advisor, Morgan Stanley will present “Intentional Leadership: Motto, Change and Creating a Powerful Presence”

    • Sterling Hawkins, internationally renowned thought leader and founder, #NoMatterWhat Movement will present “#NoMatterWhat – The 5 Systems to Achieve Revolutionary Results in Your Business and Your Life, Whatever the Circumstance”

  • Case study sessions will be presented by leading organizations including National Veterinary Associates (NVA), Navy Federal Credit Union and UCLA Health IT. The case studies will provide valuable insight into service and support strategies implemented in healthcare, higher education, financial services and other sectors.
  • Pre-event training course are administered by thought leaders with practical and pragmatic experience of key industry methodologies and frameworks.
  • The exhibition room will host more than 30 solution providers showcasing the most innovative products, services, frameworks and support technologies.

Click here for the full agenda.

Support World Live is take measures to ensure the safety of participants, exhibitors and partners. Support the world live will adopt parent company Informa’s AllSecure plan at the event. AllSecure is Informa’s approach to ensuring the highest standards of safety, hygiene, cleanliness and operational efficiency for all exhibitors, attendees, speakers and press. SupportWorld Live requires that everyone attending the show must provide full proof of vaccination or proof of a negative COVID-19 test result within 72 hours of arriving at the event. Masks are mandatory in all interior spaces of the Omni Resort at ChampionsGate. And SupportWorld Live continues to support robust cleaning practices and social distancing where possible. Learn more about Support World Live health and safety plan here.

To learn more about SupportWorld Live or to register for SupportWorld Live, click here. Stay up to date on Twitter or LinkedIn.

For sponsorship opportunities, contact Susan Gillespie at [email protected]

Media interested in a media pass, email Meryl Franzman at [email protected]

About the HDI

For thirty years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them: drive change, harness knowledge, transform teams, build connections and turn challenges into opportunities. HDI enables the technical support and service management community to advance their strategy, operations and people through enhanced service delivery. From employee to business, HDI transforms service and support with its full suite of training and certification courses, cutting-edge annual conferences, results-oriented consulting services, community networking opportunities. and its relevant research and information resources. What does HDI mean? HDI stands for smarter service resulting in better business results. Learn more at https://www.thinkhdi.com. HDI is brought to you by Informa Tech.

About InfoTech

Informa Tech is a leading provider of integrated research, media, training and events to the global tech community. We are an international company of more than 600 colleagues, operating in more than 20 markets. Our goal is to inspire the tech community to design, build and manage a better digital world through research, media, training and event brands that inform, educate and connect. Over 7,000 professionals sign up for our research, with 225,000 delegates attending our events and over 18,000 students participating in our training programs each year, and nearly 4 million people visiting our digital communities each month. Learn more about Informa Tech.



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