HDI will unite the helpdesk and service management industry at SupportWorld Live 2022, conference program unveiled

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SAN FRANCISCO–(BUSINESS WIRE)–Today, HDI, the leading organization dedicated to improving technical support and service management in the enterprise, unveils the 2022 Support World Live conference program. Support World Live will bring the industry together to share best practices, network and celebrate success. The event will take place May 15-20, 2022 at the MGM Grand in Las Vegas, Nevada. Register here.

“Support and service management professionals have overcome significant hurdles over the past two years,” said Tara Gibb, senior director of HDI. “We have created an exceptional conference program that will provide our professional attendees with the vital information, best practices and case studies they need to succeed. And as with all HDI events, we’ll help the industry celebrate successes and build lasting connections through fun and engaging networking opportunities. We look forward to uniting the industry in May in Las Vegas.

The conference program will feature workshops, trainings, keynote presentations, general sessions, panel discussions and case studies covering essential topics such as service excellence and customer experience.

Conference program tracks include:

  • Leading world-class teams

  • Maximize people, culture and performance

  • Service Management Modernization

  • Optimize the support organization

  • Pursuing Service Excellence

  • Revolutionize the customer experience

Main presentations

Performance expert Wayne Lee will present the keynote presentation “The Great Programmable Subconscious: Using Hypnosis to Tune Your GPS for Success” on May 17. Lee will teach positive programming tools to optimize performance at work and at home. It will help participants access and harness the power of the subconscious mind to overcome negative habitual thought patterns that block productivity.

Randall Jaynes, Senior Artistic Director of the Blue Man Group, will deliver the keynote address, “Expectation and the Predetermined Outcome: A View Through the Blue,” on May 19. This interactive keynote will outline the approach to creativity exemplified by Blue Man’s six character archetypes. . Participants will leave the presentation with new approaches to addressing personal and professional challenges.

Case studies

The case studies will provide attendees with valuable insight into service and support strategies being implemented in healthcare, financial services, technology, and other industries. Organizations presenting the case studies include:

  • ATB Financial: A story of transformation: how one company reinvented its support culture
  • Sharpness, Inc.: Maximizing Success: The Performance Office
  • black line: Lessons learned from building a self-service content architecture
  • Boeing and Dell: Supplier Management: A Partnership for Success
  • DreamHost: Integrating a Distributed Global Support Team: Same or Different?
  • Georgia Institute of Technology: Incident, problem and change, oh my! : Our yellow brick process road

  • green tube: Inspiration through Aspiration: Engage High Performing Teams and Improve Communication with Customers
  • IT medicus: Just Push Play : Building relationships with MSP customers
  • Norton Health: The Journey to a New ITSM Solution
  • Federal Naval Credit Union: Making Pennies: How We Improved Help Desk at the World’s Largest Credit Union
  • Sententia, Inc.: The good, the bad and the ugly: the four levels of gamification in training
  • Thomas Jefferson University and Jefferson Health: The Path to Maturity: Action and Transformation at Thomas Jefferson University and Jefferson Health

Click on here to see the full schedule.

To learn more about HDI’s SupportWorld Live or to register for the event, click here. Stay up to date on Facebook, Twitter Where LinkedIn.

For sponsorship opportunities, contact Natalie Bustamante at [email protected]

Media interested in a media pass, email Meryl Franzman at [email protected]

About the HDI

For over thirty years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, build connections and turn challenges into opportunities. HDI empowers the helpdesk and service management community to advance their strategy, operations and teams through optimized service delivery. From employee to enterprise, HDI transforms service and support through its comprehensive suite of training and certification courses, industry-leading annual conferences, results-driven consulting services, networking opportunities community and insightful research and information resources. What does HDI mean? HDI stands for smarter service resulting in better business results. Learn more about https://www.thinkhdi.com. HDI is brought to you by Informa Tech.

About Informa Tech

Informa Tech is a market-leading provider of integrated research, media, education and events for the global technology community. We are an international company with more than 600 employees, operating in more than 20 markets. Our goal is to inspire the tech community to design, build and manage a better digital world through research, media, training and event brands that inform, educate and connect. More than 7,000 professionals subscribe to our research, 225,000 delegates attend our events and more than 18,000 students participate in our education programs each year, and nearly 4 million people visit our digital communities each month. Learn more about Informatech.

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