Dynabook adds 3 and 4 year warranty with standard on-site support to new laptops

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IRVINE, Calif .– (COMMERCIAL THREAD) –Dynabook Americas, Inc. (formerly Toshiba America Client Solutions, Inc.), today announced a new premium standard warranty called + Care ServiceSM guarantee1. Available for three years on feature configurations and four years on models made to order, the + Care Service warranty is offered as standard on certain Dynabook brand laptops, including the Portégé® X30-F, Portégé A30-E, Recently announced Tecra® X40. -F and Tecra X50-F. The new warranty is also available on the popular Tecra A50-EC.

In addition to the multi-year warranty terms and at no additional cost to the customer, Dynabook bundles on-site service and provides customers with access to the organization’s service and support network for technical phone support, repair and maintenance. depot, workshop and customer replaceable. Parts services at no additional cost to the customer.

“Created to exceed the industry standard one-year warranty, our Warranty + Care Service provides customers with the unique peace of mind knowing that their Dynabook laptop is protected beyond the first year of use,” said Philip Osako, vice president, marketing and engineering. , Dynabook Americas, Inc. “Our products are known for their quality and reliability, and the + Care Service warranty is the perfect complement to demonstrate the confidence we have in our laptops and the commitment we have to maintaining our customers. operational. ”

Committed to quality, reliability and durability, the company designs, develops and rigorously tests its laptops in dedicated Dynabook facilities to provide greater peace of mind. All Dynabook branded laptops backed by the + Care Service warranty are designed to pass US military testing methodology (MIL-STD-810G) for strength and durability by having undergone drop, temperature, stress testing. military grade moisture and dust to demonstrate its overall ruggedness.

Comparison of features

Standard

guarantee

New + Care serviceSM

Standard warranty1

Highlighted

Configuration

New + Care serviceSM

Standard warranty1

BTO configuration

Guarantee period

1 year

3 years

4 years

Technical telephone support

1 year

3 years

4 years

Customer replaceable parts

Depot Service Center

International collection service

On-site service

(Company or head office)

The comprehensive and flexible + Care Service warranty includes access to the organization’s service and support network, including technical telephone support and four convenient service options.

  • Technical assistance service by telephone: The first step in diagnosis is Dynabook’s free telephone support, provided by the organization’s highly trained telephone technicians, who are essential in getting customers back to work. The helpline number is 800-457-7777.
  • Repair service in depot: With a U.S.-based depot center, Dynabook is able to quickly coordinate the shipment of a customer’s Dynabook branded laptop to our depot and make any necessary repairs to bring the customer back to optimal operating performance. Dynabook covers all shipping costs associated with this feature.
  • Take away service: With more than 1,000 Dynabook Authorized Service Providers (ASPs) around the world, Warranty + Care Service customers can bring their Dynabook-branded laptop to an ASP in the United States or overseas for prompt service and practice.
  • Customer replaceable parts: For easily replaceable items like batteries, memory modules, hard drives / SSDs and AC adapters, customers can request a next day replacement through the Dynabook Business Support Center (800-457-7777) or l the company’s online troubleshooting assistant, located at https://support.dynabook.com/troubleshoot.
  • On-site service: Whether our customer is working from home or in the office, a mobile technician will come to our customer the next business day in the US and put the laptop into service.

About Dynabook Americas, Inc. (formerly Toshiba America Client Solutions, Inc.)

Based in Irvine, Calif., Dynabook Americas, Inc. offers a diverse portfolio of enterprise-grade hardware and software offerings, including award-winning laptops, innovative wearable devices, augmented reality applications, and security solutions. Dynabook designs, develops and manufactures its offers in its own facilities to guarantee quality and reliability. Dynabook Americas is an independent operating company 100% owned by Dynabook, Inc., of Japan, a company majority owned by Sharp Corporation. For more information on Dynabook Americas, visit https://us.dynabook.com/.

About Dynabook Inc. (formerly Toshiba Client Solutions Co., Ltd.)

For more than 30 years, laptops and Dynabook technology have set the standard for innovation, quality and reliability. Now affiliated with Sharp Corporation, Dynabook Inc. continues this tradition by providing rich value and services that help our partners and customers achieve their goals.

© 2019 Dynabook Americas, Inc. All product, service, and company names are trademarks, registered trademarks or service marks of their respective owners. Information including, but not limited to, product prices, specifications, availability, service content and contact details are subject to change without notice. Tecra, Portégé, dynabook, the dynabook logo and + Care Service are trademarks or service marks of Dynabook Americas, Inc. and / or Dynabook Inc. All rights reserved.

  1. Guarantee. The standard terms and limitations of Dynabook’s limited warranty apply. Visit www.support.dynabook.com/warranty for details.


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