Dimension Data begins offering technical support to SAP customers in East Africa

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Dimension Data has started offering technical support services to the software company SAP and its customers in East Africa.

It was after the company received the Partner Center of Expertise (PCoE) certification. Certification enables Dimension Data to deliver an end-to-end customer experience. This is the result of the initial purchase of SAP licenses, implementation, technical support services, and customer success programs, ensuring customers value for money.

Dimension Data will provide these services in Kenya, Tanzania, Uganda, Burundi, Eritrea, Ethiopia, Rwanda, Somalia and South Sudan. SAP provides accreditation only to partners who meet the strict requirements established for the provision of standardized, high-quality support services, including Value Added Resellers (VARs).

According to Ndung’u Kahindo, Managing Director of Dimension Data East and West Africa, the certification reinforces the company’s commitment to guarantee and offer support services that meet the highest levels of quality. process and infrastructure. He added that the best specialists in the business will maximize the value of the SAP platform.

“This recognition reflects the continued efforts of Dimension Data and our professionals to develop and improve our ability to provide world-class services to our customers. The prestigious PCoE certification not only demonstrates our ability to provide our customers with superior levels of preventive and corrective maintenance in accordance with SAP technical and organizational standards, but also signifies our trusted partnership with SAP in the region, ”he said. declared.

The PCoE certification process is based on rigorous evaluation criteria that support the company’s ability to deliver a standardized service based on global best practices. This includes providing clients with access to full support throughout the year to cover business continuity, in addition to a large team of individually certified experts.


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