Countywide Maintenance Technical Support Officer job with Lancashire County Council


We are also hosting a virtual/online Highways recruitment event on Tuesday 12 July at 6pm to find out more about this fantastic role and other Highways opportunities – please email [email protected] for an invitation to join us!

We are currently recruiting…

6 x Technical Support Agents within our highway service at Lancashire County Council.

It is a dynamic and innovative team resulting from the merger of construction and network services to form Lancashire Road Services. We have demonstrated our ability to provide both highway maintenance and several million pounds road infrastructure projects. This success has earned the trust of stakeholders, meaning we are now the ‘vendor of choice’ for roadside services in Lancashire. We are delighted that with increased funding and projects, we are now able to invest further and expand our team. Many positions have been filled through our internal learning and development programs, but we are always looking for more talented people to join us with the drive, determination and ambition to grow their careers in Lancashire. So if you have a background in customer services, help desk contact, general administration, technical support or something similar, this role could be for you; especially if you like working in a large team with development bags available.

What we are looking for…

Customer focused – we are looking for six diverse and customer-focused people to work as Technical Support Officers within our fantastic Highways department – so we are looking for ambitious, polite and committed people who have strong administrative skills with a focused approach on the customer – your main driver will be the pride you have in your job as you will be the first point of contact representing the extended team – so you will be passionate about what we do as a service and understand the importance of your role for us – you will be able to take ownership of your role with the ability to prioritize and reprioritize tasks as needed, plus you will be naturally curious about your approach, thinking on your feet to streamline processes as you go needs

Administrative AND technical skills – if you are looking for more than a regular administrative role this would be great for you as it is administrative, customer focused but also with a strong technical element which you may already have or you will be delighted to develop these skills – we are looking for people with a keen eye for detail and the ability to analyze and compile data, correlate and produce job information records and support other technical functions – we will need that you are comfortable with the MS Office suite and ideally have experience of using bespoke data management systems e.g. HAM or similar, or simply keen to learn more

Communication – you will be good at communicating clearly and confidently and building dynamic working relationships with a range of people – so you will have the ability to articulate the technical knowledge you have acquired to others and understand the importance of being part of of a team – you will have a lot of enthusiasm for working collaboratively and we would like you to be warm, welcoming and ready to exceed customer expectations, while having the resilience to meet challenges and the ability to keep an approach professional at all times – you will support each team as required, so your adaptability and ability to work in various locations in Lancashire will be essential depending on the needs of the business – however, you may be able to claim travel expenses when required work from a different depot than your main place of work – (conditions apply).

Why join us…

Advantages: There’s fabulous flexibility and the ability to create the work-life balance you’ll love with up to 31 days annual leave plus bank holidays, 2 extra days over Christmas and then an extra 20 days which can also be purchased – we have a generous public sector pension with shared stroke available and then a benefits package that includes everything from dog sitting to day care, holidays at home or abroad, rewards for long service, Medicash, support groups, bike to work programs and vision testing and much more

Development: you will receive support and development along the way and we are happy to provide any training you need – we also offer a variety of personal and professional courses and qualifications, giving you the opportunity to improve your career if you wish – there are also cross-functional initiatives, the ability to develop relationships across the entire organization as well as the opportunity to make a difference, feel valued and achieve the professional satisfaction that you’ve always wanted and all the benefits of working with Lancashire County Council

Inclusivity: we have no ‘one size fits all’ idealism, we embrace diversity and support applications from people from underrepresented backgrounds as we celebrate Lancashire County Council as a safe and welcoming place to work.

How to register…

Please do not hesitate to contact us for an initial informal and confidential conversation – call Kirstie Williams 01772 534818

Email: [email protected]

Closing Date: July 10, 2022

Interviews: July 18 or 19, 2022

Job Description and Person Specification

You will be required to provide a car for use within the duties of this position and must be insured for business use. However, we can consider you if you cannot drive due to a disability.

In return, Lancashire County Council offers a range of benefits, available on our website here

We reserve the right to close a vacancy earlier, before the closing date, if we receive enough applications.

Further information

  • Minimum wage: 22129
  • Maximum salary: 25927
  • Remuneration basis: annual
  • Type of schedule: Full time
  • Type of contract: CDI
  • Hours: 37
  • Closing Date: Jul 10, 2022

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