The results are in for the 2021 Annual Global Stevie® Awards for sales and customer service. the CivicPlus Technical Support Team received three awards, including top honors in the form of a Gold Stevie® Award in the Best Customer Satisfaction Strategy category.
The Stevie Awards for Sales and Customer Service are the world’s highest honors for professionals in customer service, contact center, business development and sales. The Stevie Awards organize eight of the world’s leading business awards programs, including the prestigious American Business Awards® and international business awards®.
More than 2,300 entries from organizations of all sizes and virtually all sectors, in 51 countries, were considered for this year’s competition. The winners were determined by the average scores of more than 150 professionals from around the world on eight specialist judging panels. Nominations were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Customer Service Innovation Award, and Customer Service of the Year. ‘year ; 60+ categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Corporate Sales year ; and categories to recognize new products and services, solution providers, and the response of organizations and individuals to the COVID-19 pandemic. This year, new categories recognize excellence in thought leadership in customer service and sales.
In addition to their Gold Stevie 2021® Rewarded CivicPlus Support Team Received a Silver Stevie® for the most valuable response from a customer service team and a bronze Stevie® Frontline Customer Service Team of the Year Award – Technology Industries.
The three victories for the CivicPlus Technical Support team mark the fourth consecutive year the team has been recognized, totaling nine awards during this period. In 2018, the team received a Bronze Stevie® Frontline Customer Service Team of the Year Award – Technology Industries category. In 2019 they received the Silver Stevie® Frontline Customer Service Team of the Year Award – Technology Industries and Bronze Stevie® Customer Service Training or Coaching Program of the Year Award – Technology Industries category. In 2020, the team won three silver and two bronze Stevie® Awards in the categories Customer Service of the Year – Computer Software – Up to 100 Employees, Most Valuable Response from a Customer Service Team ( COVID-19), and Frontline Customer Service Team of the Year – Technology Industries.
Mike Smith, CivicPlus Technical Support Manager, had the following to say about his team’s accomplishments, noting how adaptive and dedicated they are:
“I am constantly impressed with the performance of our support engineers, even more over the past few years. They have had to adapt to the rapidly changing needs of our customers and their citizens during this pandemic and have embraced change and excelled in providing world-class technical support through it all. To be recognized for a fourth consecutive year and to receive our first Gold Stevie Award for Best Customer Satisfaction Strategy is truly an honor.”
CivicPlus’ Commitment to Exceptional Customer Service
CivicPlus is committed to providing the highest level of technical support so that local government staff, officials and leaders can effectively use our software solutions to power interactions with residents, increase community engagement and create experiences. positive civics. Our dedicated technical support staff look forward to assisting you in the most efficient way possible as we strive to stay current with technology trends and maintain a deep and ever-changing knowledge base of digital resources in the CivicPlus Help Center.